BC ONE Driver App
Last updated: June 2026
We collect information that you provide directly to us when you register as a driver partner, including personal details, vehicle information, and documents required for verification.
We automatically collect certain information about your device to operate the app, such as your device model, operating system version, app version, and a push-notification token.
When you sign up as a driver partner, we collect your full name, mobile number, and city, along with a profile photograph (selfie) captured during identity verification.
For identity verification (KYC), we collect your Aadhaar number, PAN number, driving licence number, and vehicle registration (RC) number, along with photographs of these documents.
For payouts, we collect your UPI ID (and, where applicable, bank account and IFSC details) so we can pay your earnings.
This information is used solely for account verification, fraud prevention, and to provide you with access to our delivery partner platform.
We do not sell your personal information to any third party under any circumstances.
BC ONE Driver App collects precise GPS location data to enable delivery order allocation, route optimization, and real-time order tracking for customers, even when the app is closed or not in use, while the driver is logged in and on-duty. Location data is transmitted securely via HTTPS and is never sold or used for advertising purposes.
Location data is stored only as long as necessary for operational and legal compliance purposes.
To ensure driver partners never miss urgent delivery requests, BC ONE Driver App uses full-screen notification intents and foreground services. When an order is assigned, the app displays a full-screen incoming order alert even if your device is locked or the app is running in the background. This high-priority alert system is required for real-time delivery operations and operates only while you are active and on duty.
We collect a push-notification token (FCM token) so we can deliver incoming order alerts directly to your device.
We may collect information about your device model, operating system version, and app version to ensure compatibility and provide technical support.
We use Firebase Cloud Messaging (FCM) to send real-time ride request alerts to your device. These notifications are essential to the operation of the delivery partner platform.
You may manage notification permissions through your device settings. Disabling notifications may prevent you from receiving new delivery orders.
We use your information to operate and improve the platform, verify your identity, process your earnings and payments, prevent fraud, and comply with applicable laws.
We may use aggregated, anonymised data (with no personally identifying information) for analytics and service improvement purposes.
We do not use your personal data for advertising purposes, and we do not sell, rent, or trade your personal information to any third parties.
You may request permanent deletion of your driver account from the Profile screen in the app. This is a request, not an instant deletion — no personal or KYC data is removed at the moment you submit it.
As soon as you confirm a deletion request, your account is blocked immediately: you will stop receiving new ride/order requests and will not appear as available to the platform.
Our management team reviews every deletion request, with a target review time of 24 hours from submission.
If there is an unresolved legal case, a customer or parcel fraud allegation, an active dispute, or another legitimate investigation hold, deletion of the relevant information may be delayed until that matter is resolved. An allegation alone is not treated as proof of wrongdoing.
Once a request is approved and completed, your eligible personal and KYC information is deleted. Records we are legally or legitimately required to keep — such as financial, order, and audit records — may be retained or anonymised rather than deleted outright.
After permanent deletion is completed, you cannot create another driver account using the same permanently blocked identity.
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure session-based authentication, and role-based access controls to protect your information.
Your profile, KYC, and account data are stored securely in our PostgreSQL database, with document files stored separately on our infrastructure. Access is restricted to authorised personnel only.
We use Firebase Cloud Messaging solely to deliver push notifications to your device — it is not used to store your profile or account data.
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We encourage you to keep your account credentials confidential.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
BC ONE Powered by Bike Courier
Email: support@bikecourierservice.com
We will respond to your enquiry within 5 business days.